07Jul
Auto Repair Shops in Dover,Delaware: What You Need to Know
Are you ready to find the right auto repair shop in Dover, Delaware?
It’s a big decision you want to put a lot of thought into! Let’s cover what boxes an auto repair business should check to deserve your attention.
5 Qualities to Look For
1) Favorable customer reviews
It may sound obvious, but online customer reviews can help you quickly narrow down your pool of potential options.
If you notice an auto repair shop in Dover, Delaware averages three stars or fewer, cross it off your list. That means on average, any given customer will have a poor to mediocre experience. Your vehicle deserves better care. And you deserve a better service experience.
Look for a shop that averages four stars or more on Google. But don’t just stop your research there! Make sure the shop has plenty of reviews.
Look into the quality of comments as well. What themes pop up? If customers mention more than one of the following qualities, you can move on to the next stage of your evaluation:
- Reliable
- Efficient
- Friendly
- Convenient
- Welcoming
- Professional
2) Qualified service
Next, you want to ensure that the team working on your vehicle is qualified.
Check on the shop’s website for details on their mechanics. Do they have ASE certifications? Have they worked in active shop roles for many years?
If you can’t find the details online, contact them directly. A qualified service team will look forward to sharing these credentials with you.
3) Premium amenities
Comfort and convenience matter for the overall customer experience. If an auto repair shop in Dover, Delaware deserves your business, it should feature:
- Modern waiting area
- Complimentary Wi-Fi
- TVs, snacks, and refreshments
- Shuttle service & loaner vehicles
- Easy-to-access location with parking
4) Specialized service
You drive a unique vehicle with unique needs. Find an auto repair shop in Dover, Delaware with specialized service tailored to your maintenance and repair needs.
5) Impressive first visit
It’s always good to start small with auto repair visits! Don’t schedule that complex engine repair with a shop you’ve never used.
Instead, schedule an oil change or tire rotation. Evaluate how the experience went. Did they deliver the vehicle on time? Was the service completed without issue? Were you comfortable throughout the visit?
If a shop passes this step with flying colors, you’ve found your new home for upcoming maintenance and repair.
Next steps
We have good news for you. You won’t have to look far for an auto repair business that meets these criteria. First Class Car Care is an auto repair shop in Dover, Delaware that goes above and beyond to make your experience special.
With the benefit of our sister company, Harris Towing, we can tow your car to our shop to take care of your needs.
